Privacy Policy – VLM Academy

Effective Date: 01 July 2026
Last Updated: 05 September 2026

Welcome to VLM Academy, operated by VLM Education Private Limited (“VLM Academy”, “we”, “our”, or “us”).

Your privacy is important to us. This Privacy Policy explains how VLM Academy collects, uses, stores, processes, shares, and protects your personal information when you use our mobile application, website, RCS communication services, WhatsApp communication services, and other related educational services.

VLM Academy is a K–12 educational technology platform providing digital learning resources, live and recorded classes, AI-powered learning assistance, doubt support, practice activities, academic resources, and other educational services.

By accessing or using VLM Academy’s website, mobile application, or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you register, access, or use our platform and services, we may collect the following categories of information.

1.1 Personal Information

Depending on the services you use, we may collect:

Full Name
Mobile Number
Email Address
Date of Birth or Age
Student Class / Grade
School Name, if provided
Parent / Guardian Name
Parent / Guardian Contact Number
City, State or General Location
Profile Picture, if voluntarily provided
Account and login information
Other information voluntarily provided by the user

1.2 Educational Information

To provide and improve educational services, we may collect:

Class / Grade
Subjects
Subject interests
Learning preferences
Course or content enrollment
Academic progress
Performance data
Quiz and assessment results
Practice activity
Learning activity
Doubt/support requests
Attendance, where applicable
Rewards and points activity
Referral activity
Other information related to the use of our educational services

1.3 Technical and Device Information

When you use our website or mobile application, certain technical information may be automatically collected, including:

Device information
Device type
Device ID or identifiers, where applicable
IP Address
App Version
Operating System
Browser information
Network information
Crash Reports
Diagnostic information
Usage Analytics
Login and session information
Application performance information

This information may be used to maintain security, troubleshoot technical issues, improve performance, and understand how our services are used.

1.4 Communication Information

When you communicate with VLM Academy through our website, application, email, telephone, SMS, RCS, WhatsApp, or other communication channels, we may collect and retain relevant communication information for purposes such as:

Customer support
Service delivery
Account management
Communication history
Complaint resolution
Security
Compliance
Service improvement

2. How We Use Your Information

We may use collected information for legitimate educational, operational, security, communication, and business purposes, including:

Creating and managing student and parent accounts
Providing educational content and services
Providing live and recorded classes
Providing academic and doubt support
Connecting students with teachers where required for educational support
Providing AI-powered educational assistance
Personalizing learning experiences
Understanding learning activity and progress
Improving app performance and user experience
Sending important account and service notifications
Sending class and educational updates
Managing subscriptions and payments
Managing rewards, referrals, and promotional campaigns
Providing customer support
Processing and responding to user requests
Preventing fraud, abuse, unauthorized access, and misuse
Maintaining platform security
Conducting analytics and improving our products and services
Complying with applicable laws, regulations, and legal obligations

3. Communication and Messaging

VLM Academy may communicate with users through various permitted communication channels.

Depending on the user’s relationship with VLM Academy, applicable consent, communication preferences, and legal requirements, communications may include:

SMS
RCS
WhatsApp
Email
Phone Calls
In-App Notifications
Push Notifications
Other permitted communication channels

Communications may relate to:

Account information
Registration
Classes
Courses
Educational updates
Service notifications
Customer support
Transactions
Important announcements
Offers and promotional communications, where applicable

We will process communication preferences and applicable opt-outs in accordance with applicable laws, regulations, telecom requirements, and customer preferences.

4. Communication Consent

When you voluntarily provide your name, mobile number, email address, or other contact information to VLM Academy through our website, mobile application, registration form, contact form, subscription process, RCS opt-in form, or other communication interface, you may be asked to provide consent to receive communications from VLM Academy.

Where applicable consent has been provided, VLM Academy may communicate with you through:

SMS
RCS
WhatsApp
Email
Phone Calls
In-App Notifications
Other permitted communication channels

Such communications may include service updates, educational information, account-related notifications, customer support information, important announcements, and promotional communications where applicable.

RCS Communication Consent

Where an RCS opt-in is presented, users may be required to provide affirmative consent before receiving RCS communications.

The RCS opt-in checkbox may contain the following wording:

“I agree to receive messages for communication via RCS.”

Where required, VLM Academy may maintain records of the consent provided, including relevant contact information, consent status, date/time, and source of consent.

5. SMS, RCS, WhatsApp and Promotional Communications

VLM Academy may use third-party communication service providers and messaging platforms to deliver communications.

These services may be used for:

Transactional communications
Educational notifications
Account notifications
Customer support
Class reminders
Service announcements
Promotional communications, where applicable

Users may have the ability to opt out of certain promotional communications using the unsubscribe or opt-out mechanism provided in the relevant communication or by contacting VLM Academy.

Opt-out requests will be handled subject to applicable laws, telecom regulations, service requirements, and legitimate business or legal obligations.

6. Children’s Privacy and Parental / Guardian Consent

VLM Academy is designed to provide educational services to students from Class 1 to Class 12, including users who may be under 18 years of age.

We recognize the importance of protecting children’s personal information.

Where our services involve the personal data of a child, VLM Academy may collect relevant parent or lawful guardian information and may obtain appropriate parental or lawful guardian consent where required under applicable law.

Parents or lawful guardians may contact us regarding the personal information of their child and may request applicable privacy-related actions, subject to applicable law.

We take reasonable measures to ensure that children’s personal information is used only for legitimate educational, service, administrative, safety, security, and legally permitted purposes.

We do not knowingly use children’s personal information for purposes prohibited by applicable law.

7. AI and Automated Technologies

VLM Academy may use artificial intelligence (“AI”) and automated technologies as part of its educational services.

AI-enabled features may be used for purposes including:

Answering educational questions
Providing explanations
Providing learning assistance
Supporting doubt resolution
Generating educational assistance
Personalizing learning experiences
Supporting academic activities
Improving educational services

Information submitted through AI-enabled features may be processed to provide the requested functionality.

Users should avoid submitting highly sensitive personal information through AI or support interfaces unless specifically requested by VLM Academy for a legitimate and necessary purpose.

8. Data Sharing

We do not sell, rent, or trade your personal information.

We may share relevant information where reasonably necessary to provide our services, operate our platform, maintain security, process transactions, or comply with legal obligations.

Information may be shared with:

Educational Service Providers

Verified teachers on our platform, where required for providing educational support
Academic support personnel, where applicable

Technology and Service Providers

Cloud hosting providers
Database providers
Authentication providers
Analytics providers
Communication service providers
SMS/RCS providers
WhatsApp communication providers
Email service providers
AI technology providers
Customer support providers
Security and infrastructure providers

Payment Service Providers

Where applicable, payment information may be processed by third-party payment gateways or financial service providers.

Government and Legal Authorities

We may disclose information where required or permitted by applicable law, court order, governmental authority, regulatory requirement, fraud investigation, or other legitimate legal process.

We take reasonable steps to ensure that relevant third-party service providers maintain appropriate safeguards for personal information.

9. Payment Information

Where paid subscriptions, courses, or other services are available, payments may be processed through third-party payment gateways.

VLM Academy may receive transaction-related information such as:

Transaction ID
Payment status
Amount
Date and time of transaction
Payment method type
Subscription information

Where payment information is processed directly by a third-party payment provider, the provider may process payment credentials according to its own privacy policy and security practices.

VLM Academy does not intend to store complete debit card, credit card, or banking credentials on its own systems where such information is directly processed by the payment service provider.

10. Cookies and Tracking Technologies

Our website and application may use cookies, local storage, analytics tools, and similar technologies for purposes including:

Improving website and application performance
User session management
Authentication
Remembering preferences
Personalization
Analytics
Understanding service usage
Security and fraud prevention
Troubleshooting and performance monitoring

Users may be able to control certain cookies through their browser or device settings. Disabling certain technologies may affect the availability or functionality of some features.

11. Third-Party Services

Our website and application may use third-party services, APIs, software development tools, and technology providers.

These may include:

Google Firebase
Google Play Services
Cloud hosting providers
Database services
Authentication services
Analytics services
Crash reporting services
Notification services
AI services
Payment service providers
Communication and messaging providers

Third-party services may collect or process information according to their own privacy policies and applicable terms.

Users are encouraged to review the privacy policies of relevant third-party services where appropriate.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Security measures may include:

Encrypted data transmission
Secure cloud infrastructure
Restricted internal access
Authentication and authorization systems
Access controls
Security monitoring
Technical safeguards
Regular monitoring and maintenance

However, no electronic transmission, internet service, or storage system can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate purposes, including:

Maintaining active user accounts
Providing educational services
Providing customer support
Maintaining business and transaction records
Security and fraud prevention
Resolving disputes
Meeting legal and regulatory obligations
Fulfilling contractual or service requirements

When information is no longer required for legitimate purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

14. Your Privacy Rights

Subject to applicable law, users may have rights relating to their personal information, including the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of personal information or account, where applicable
Withdraw consent where processing is based on consent
Raise a privacy-related grievance
Request information about applicable processing
Exercise other rights available under applicable law

Parents or lawful guardians may exercise applicable rights concerning the personal information of their child, subject to applicable legal requirements.

To exercise applicable rights, please contact us using the details provided in the Contact Us section.

15. Withdrawal of Consent

Where processing of personal information is based on consent, users may withdraw their consent, subject to applicable law and the nature of the processing.

Withdrawal of consent may affect our ability to provide certain services or features that depend upon such consent.

For marketing and promotional communications, users may use the available unsubscribe or opt-out mechanism or contact VLM Academy.

16. RCS Opt-Out

If you have provided consent to receive RCS communications from VLM Academy, you may request to stop receiving applicable promotional or other RCS communications by using the available opt-out mechanism or by contacting us.

We will process applicable opt-out requests in accordance with relevant communication requirements and applicable laws and regulations.

17. Parent and Guardian Information

Where a parent or lawful guardian registers or interacts with VLM Academy on behalf of a student, we may collect information necessary to:

Manage the student’s account
Provide educational services
Communicate with the parent or guardian
Obtain applicable consent
Provide customer support
Manage subscriptions and payments
Address privacy or account-related requests

Where required by applicable law, we may take reasonable steps to verify parental or lawful guardian authorization.

18. Account Deletion

Users may request deletion of their VLM Academy account and associated personal information, subject to applicable legal, regulatory, security, contractual, and legitimate business requirements.

Account deletion requests may be submitted using the contact details provided below.

Certain information may be retained where required for legal, regulatory, fraud prevention, dispute resolution, security, accounting, or other legitimate purposes.

19. Data Accuracy

Users are responsible for providing accurate and up-to-date information when creating or maintaining their VLM Academy account.

If any personal information is inaccurate or outdated, users may contact us to request correction or update, subject to applicable verification requirements.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our products or services
Changes in technology
Changes in business practices
Changes in applicable laws
Changes in regulatory requirements

When we make significant changes, we may provide appropriate notice through our application, website, email, or other available communication channels.

The updated version will be published on this page with a revised “Last Updated” date.

21. Contact Us

If you have any questions, requests, complaints, or concerns regarding this Privacy Policy or the processing of your personal information, please contact us:

VLM Academy

VLM Education Private Limited
Haridwar, Uttarakhand, India

Email: support@vlmeducation.org
Phone: +91-9720577111
Website: https://vlmeducation.org/

For privacy-related requests, please provide sufficient information to help us understand and process your request.

22. Grievance Redressal

If you have any concern regarding the collection, use, storage, processing, or sharing of your personal information, you may contact us using the details below:

Grievance / Privacy Contact
VLM Education Private Limited
Email: support@vlmeducation.org
Phone: +91-9720577111
Location: Haridwar, Uttarakhand, India

We will review and respond to privacy-related complaints and requests in accordance with applicable laws and our internal procedures.

23. Communication Consent Statement

Where a user voluntarily submits their contact information through a VLM Academy form, registration process, contact page, subscription process, or other communication interface, the following consent language may be displayed where applicable:

“We collect personal details such as your name, email address, and phone number. By submitting your information and providing the applicable consent, you authorize VLM Academy to contact you through SMS, RCS, WhatsApp, Email, phone calls, and other permitted communication channels for relevant service, educational, support, and promotional communications, subject to applicable laws, regulations, and communication preferences.”

For RCS-specific communication, the following checkbox may be used:

☐ I agree to receive messages for communication via RCS.

24. Acceptance of This Privacy Policy